Return policies

TERMS OF WITHDRAWAL

In case of exercise of the right of withdrawal, the customer is required to return the goods within 14 days (calendar) from the day on which he received them pursuant to art. 57 of Legislative Decree 206/2005.

It is possible to request a refund or an exchange: request a refund if you want the return of the amount spent for the items you want to return; ask for a Gift Card in case you want to exchange an item. The Gift Card can also be used immediately by placing an Order on the Site. The new Order will be shipped by Gioielleria Amantia & Figli S.r.l. only after receiving the items to be returned.

It is important that you contact customer service by e-mail at ordini@amantia.it to inform us of your decision (Refund or Exchange), the reason for the return, the purchase invoice and indicate the day on which you wish the courier to collect the package and the time slot, morning or afternoon.

You will have to place the items to be returned in a well sealed and protected box or envelope. The courier will already have the label with our shipping address and the reference of the customer who placed the Order, so it is not necessary to write anything on the package.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Gioielleria Amantia & Figli S.r.l. will refund the amount of the products subject to withdrawal within a maximum period of 14 days (calendar), including any shipping costs.

As required by current legislation, to which we refer, Gioielleria Amantia & Figli S.r.l. may suspend the refund until receipt of the goods or, at its sole discretion, until the customer demonstrates that he has returned the goods to Gioielleria Amantia & Figli S.r.l. in Via G.B. Fardella, 86/88 - 91100 Trapani (TP).

According to article 59 of the Consumer Code (containing "Exceptions to the right of withdrawal") for remote and off-premises contracts, the right of withdrawal is excluded in the case of "supply of made-to-measure or clearly personalized goods" .

REFUND METHOD

If the right of withdrawal is exercised by you in accordance with the previous conditions, the Seller is required to reimburse the sums paid by the customer no later than 14 days (calendar) from your decision to exercise the right of withdrawal but on condition that in the same term the product has been returned and verified by the operators of Gioielleria Amantia & Figli S.r.l..

The Seller will use the same means of payment used by you for the initial transaction for the re-credit, unless you explicitly ask the Seller to use a different means and the latter consents to it. If the Order was paid for via Paypal, the refund will be made to the card or account used for payment, while if the Order was paid for by Credit Card, the refund will be made to the card used for payment (it is not possible to use a other card for refund). If the Order was paid by bank transfer, the refund will be made by bank transfer: in this case, in the email to be sent to ordini@amantia.it as a return request, also communicate the IBAN to which the transfer is to be made. If the Order was paid for on delivery (cash payment to the courier), the refund will be made by bank transfer: in this case, in the email to be sent to ordini@amantia.it as a return request, communicate the IBAN on which to make the transfer. Returns are processed by customer service in approximately one working week. The repayment times on the card or on current accounts depend directly on the banks, which generally take about 2/3 working days to be credited.

In the event of a simple Withdrawal, the only costs at your expense will remain those for returning the Order of the purchased products which amount to 8.00 euros. All other expenses will be reimbursed by the Seller, including the costs of delivering the goods following the exercise of the right of withdrawal (with the exception of the additional costs deriving from your possible choice to use a different and more expensive delivery method than the type of standard delivery offered by the Seller).

In the case of customers residing outside Italy or the European Union, the return shipment is charged to the customer (the cost is a minimum of €20, depending on the country of shipment) and any customs fees will be withheld from the refund or the value of the Gift Card.

The only case in which the customer will be entitled to a refund of the price, shipping costs and return costs is for the return of defective products or delivered products that do not correspond to the Order placed by the customer or in the event of damage to them due to transport or errors in shipment by the Seller. In case of return of the products listed above, Gioielleria Amantia & Figli S.r.l. will bear the transport costs for returning the products. The return can be requested within 14 (calendar) days of receiving the items. If possible, close the item or items to be returned inside the same box used for our shipment, if this is not possible, for safety reasons, we recommend that the return be well packed and protected. The courier will already arrive with the pre-printed label with our shipping data and customer reference.

 

EXCHANGE OF PRODUCTS, VOUCHER (GIFT CARD)

If the right of withdrawal is exercised by you in accordance with the previous conditions, you can choose to request a refund or, again through the return procedure, you can opt for obtaining a voucher (Gift Card), of equal value of the amount to be you spent, to be used for a new and different purchase on the website www.amantia.it, just indicate it in the email to be sent to ordini@amantia.it. Remember that the voucher must be used within the final term of twelve months from the date of issue and, therefore, after its expiry it will no longer be usable and you can no longer be reimbursed.